A
ACCEPTED METHODS OF PAYMENT
Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Dacotah Bank Center.
Personal checks must include name, address, driver’s license number, and telephone. No out-of-state checks are accepted at the Ticket Office. Company checks are accepted for group ticket orders only.
Learn more about ticket information.
ADA / ACCESSIBLE SEATING
The Dacotah Bank Center reserves seating for guests with visual and mobility impairments. To ensure we provide the best service, contact our administrative team directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is requested, contact our administrative team directly at least 72 hours prior to the start of the event.
There is ADA / accessible seating on all levels of the arena, which include: the floor, lower level and upper level.
All ADA / accessible seating locations will provide a clear viewing of shows and events. All accessible seating positions will be exclusively reserved for guests who are wheelchair users or have severe physical limitations. Accessible seating is available on a first come first serve basis.
Contact(605) 692-7539
swiftelcenter@swiftelcenter.com
Learn more about ADA and accessibility services.
ADDITIONAL FEES
All tickets are subject to a facility fee. The facility fee is built into the advertised price of the ticket. The price you see listed on our website is the price you pay when purchasing in-person at the Active Heating Box Office. Purchasing tickets at the Active Heating Box Office is the only way to avoid service fees.
When purchasing online at Ticketmaster.com, there are several additional fees added on. Generally, there is a Service Fee/Charge and Order Processing Fee, a Resale Service Fee, a Delivery Price, a Facility Charge, and Taxes included. Service fees are charged on all online Ticketmaster orders on a per ticket basis to cover the costs that allow Ticketmaster and Swiftel Center to provide a range of convenient purchasing options. Fees vary by event and ticket price.
Learn more about ticket information.
ALCOHOL
The Dacotah Bank Center follows the South Dakota state law that prohibits the sale of alcoholic beverages to persons under the age of 21. To purchase alcohol, guest will be required to provide appropriate proof of age with one of the following forms of identification:
- Valid United States driver’s license
- Any valid U.S. State or Federal Government issued Identification
- Any valid U.S. Passport and/or Passport Card
- Valid Military ID issued by the U.S. Department of Defense
- Valid Foreign Passport
The following policies have been established to promote the responsible and safe use of alcohol.
- Guests may not possess or purchase more than two (2) alcoholic beverages at a time.
- All concession stands and portable units will stop serving alcohol approximately thirty (30) minutes before the end of the event.
- Alcohol of any kind may not be brought into or removed from the Dacotah Bank Center.
- The Dacotah Bank Center administrative team reserves the right to confiscate any items, bottles and/or containers used to attempt to bring alcohol inside.
- The Dacotah Bank Center administrative team reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests.
- Any guest who exhibits behavior that distracts, inconveniences or interferes with another guest’s enjoyment of the event may be removed from the Dacotah Bank Center.
- Alcohol will not be served to any underage person or visibly impaired guest.
- Alcohol beverage sales may be curtailed or prohibited at the discretion of the Dacotah Bank Center administrative team.
Learn more about safety and security.
ASSISTIVE LISTENING DEVICES (ALD)
Assistive Listening Devices are available at the Active Heating Box Office located in our main lobby. These listening devices amplify information broadcast through our in-house sound system; they do not necessarily provide play-by-play service to a live event. To ensure we provide the best service, contact our administrative team directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is requested, contact our administrative team directly at least 72 hours prior to the start of the event.
Learn more about ADA and accessibility services.
ATMS
For the convenience of our guests, two (2) 24-hour ATM machines are located throughout the facility.
B
BABY CHANGING STATIONS
Baby changing stations can be found in public restrooms located throughout the facility.
BAG SEARCHES
All guests will be subject to a search of their person and possessions when entering the Dacotah Bank Center. Guests should be prepared to open their bags for inspection and may be asked by security to shift and possibly remove the contents.
Learn more about safety and security.
BAG SIZE
Bags must be no larger than 12″ x 12″ to be permitted inside the Dacotah Bank Center. Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will be searched for prohibited items at entry.
Learn more about safety and security.
BICYCLES
The Dacotah Bank Center encourages guests to utilize bicycle transportation when visiting. A bike rack can be found near the main entrance for bike parking. Please lock your bike while visiting.
BOTTLES OR CANS
Bottles and cans of any kind are prohibited from being brought into the Dacotah Bank Center. Any guests deliberately concealing alcohol which is found during the security screening process may be prohibited from entering. Any guest found consuming from or in possession of a prohibited container may be asked to leave. SEE PROHIBITED ITEMS.
Learn more about safety and security.
BREASTFEEDING-FRIENDLY BUSINESS
The Dacotah Bank Center provides a welcoming environment for mothers to sit and enjoy a welcoming attitude from staff, administration and other guests while breastfeeding. Our "Breastfeeding Welcome Here" sign on our Active Heating Box Office window marks our dedication and support. Please contact our administrative team with specific inquiries about private breastfeeding locations on site.
Learn more about ADA and accessibility services.
BUYER BEWARE
Ticketmaster is the official ticketing partner of the Dacotah Bank Center. That means Ticketmaster only authorized ticket-seller and has the exclusive right to sell tickets for events at the Dacotah Bank Center, sold at our Active Heating Office and online at Ticketmaster.com.
Ticketmaster and the Active Heating Box Office are the ONLY authorized sources for Dacotah Bank Center tickets. Tickets purchased secondary ticket market and third party websites (scalpers, Craigslist, eBay, StubHub etc.) may be invalid, more expensive, and/or ineligible for assistance. If you purchase tickets from any other source, we cannot guarantee the validity of the ticket and you risk being denied admission as well as being denied refunds and/or exchanges if it is found to be fraudulent. If you have questions, please call our Ticket Office at 605-692-7539.
Learn more about ticket information.
C
CAMERAS
At the request of the artists and management, cameras – specifically cameras with professional/detachable lenses and flash – are not permitted. The Dacotah Bank Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during events. SEE PROHIBITED ITEMS.
Learn more about safety and security.
CANCELLED OR POSTPONED EVENTS
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Dacotah Bank Center website. We will also send an email to the database of purchasers for that event, if contact information is available.
If an event is cancelled, refunds will be available at the original point of purchase. The paid ticket price will be refunded. Fees and charges associated with the ticket purchase may be retained.
If an event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.
The Dacotah Bank Center is not responsible for tickets purchased through unauthorized sources.
Learn more about ticket information.
CHILDREN'S TICKETS
For most Dacotah Bank Center events, children who have celebrated their 3rd birthday or older require a ticket for admittance. Children under the age of three (3) will be allowed free entry; however, they are required to sit on the lap of a ticket holder. Family shows most often require a ticket for children age one (1) and older. Please see specific event details for more information on ticket age requirements.
Learn more about ticket information.
CONCESSIONS
The Dacotah Bank Center offers concessions for most public events. All food and beverage are provided by our in-house Food & Beverage Department which includes a full-time Executive Chef.
CREDIT CARDS
MasterCard, Visa, American Express and Discover are all accepted methods of credit card payment at the Dacotah Bank Center Ticket Office and concessions stands.
CUSTOMER SERVICE
Our team at the Dacotah Bank Center is committed to providing excellent service for our guests. Our event services team members are located throughout the facility if you have any questions. You may also visit the Active Heating Box Office in the main lobby for additional guest services questions and information. For service issue assistance prior to or after an event, guests can email swiftelcenter@swiftelcenter.com.
D
DIRECTIONS
FROM INTERSTATE 29 SOUTHBOUND
Take exit 132. Take a left on HWY 14. Travel east to 32nd Avenue. Take a left onto 32nd Avenue. The Dacotah Bank Center will be on the right.
FROM INTERSTATE 29 NORTHBOUND
Take exit 132. Take a right onto HWY 14. Travel east to 32nd Avenue. Take a left onto 32nd Avenue. The Dacotah Bank Center will be on the right.
Visit our Directions & Parking page for more information.
DRONES
For the safety of everyone at the Dacotah Bank Center, the operation of drones, unmanned aircraft and remote-controlled aircraft at the Dacotah Bank Center is strictly prohibited without the advance written consent of management. SEE PROHIBITED ITEMS.
Learn more about safety and security.
DROP-OFF AND PICK-UP
Guests can be dropped off and picked up along our main access drive which is located directly in front of the Dacotah Bank Center public entrance.
E
ELEVATOR
The elevator is located on the East end of the Concourse, near the Active Heating Box Office. The elevator grants access to the East and South side mezzanine level only.
EMERGENCY EVACUATION PROCEDURES
All Dacotah Bank Center staff are trained in proper procedures for emergency situations. In the event of an emergency, the Dacotah Bank Center team members have been trained and instructed to assists guests in evacuating the facility. It is a good idea to identify emergency exits closest to your seat location. Guests are asked to remain calm and follow the instructions of the Dacotah Bank Center team members and/or the public address announcer.
Learn more about safety and security.
EMPLOYMENT
The Dacotah Bank Center is dedicated to recruiting individuals with the skills, values, energy and enthusiasm to contribute to the continued growth and success of our venue. Our staff consists of dedicated, service-oriented professionals who are committed to our guests, our organization, our partners and each other. We offer an exciting, fast-paced wok environment with a customer-first mentality.
View available positions.
F
FACILITY MANAGEMENT
The Dacotah Bank Center is owned by the City of Brookings and operates under a management agreement with OVG360.
G
GROUP SALES
Specific shows/events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show-by-show basis. If you are interested in a specific show, please contact our Ticket Office directly at 605-692-7539.
Learn more about group sales.
GUEST SERVICES
Our team at the Dacotah Bank Center is committed to providing excellent service for our guests. Our event services team members are located throughout the facility if you have any questions. You may also visit the Ticket Office in the main lobby for additional guest services questions and information. For service issue assistance prior to or after an event, guests can email swiftelcenter@swiftelcenter.com.
Learn more about safety and security.
H
HOURS OF OPERATION
ACTIVE HEATING BOX OFFICE HOURSMonday–Friday: 9:00a.m.—4:30p.m.
Saturday & Sunday: CLOSED except for event days and on-sales.
Open extended hours during events.
CONTACT US >ADMINISTRATIVE OFFICE HOURSMonday–Friday: 8:00a.m.—5:00p.m.
Saturday & Sunday: CLOSED
CONTACT US >
HOUSEKEEPING
Guests may contact the nearest Dacotah Bank Center event services team member if there is a spill or housekeeping concern during an event.
I
INTERPRETERS
The Dacotah Bank Center will provide interpreters to assist hearing impaired guests. All requests for interpreters must be provided to our administrative team directly at least thirty (30) days prior to the event.
Contact(605) 692-7539
swiftelcenter@swiftelcenter.com
Learn more about ADA and accessibility services.
INFLATED PRICES
Dacotah Bank Center does not provide tickets to companies such as “StubHub.com” or “Ticketsnow.com.” If tickets are not yet on sale for an event but you see tickets for sale on these sites, please note these sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.
The only authorized ticket sales locations for the Dacotah BankCenter are:
- Active Heating Box Office - located in our main lobby at the Dacotah Bank Center
- Online at Ticketmaster.com - locate the event and select "See Tickets"
Avoid unintentionally buying tickets from ticket resellers (i.e. sources who resell tickets at many times the face value). Here are a few simple BUYER BEWARE tips:
- If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (www.dacotahbankcenter.com) redirects to Ticketmaster.com when you click the "Buy Tickets" link.
- Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.
- If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.
Customers with invalid tickets are welcome to purchase valid tickets at the Dacotah Bank Center Ticket Office. Seating location and price based upon availability.
Learn more about ticket information.
K
KULTURECITY
Staff at the Dacotah Bank Center are trained to recognize guests with sensory needs and how to handle a sensory overload situation. Sensory bags – equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads – are available at the Active Heating Box Office for guests who may feel overwhelmed by the environment.
Staff are trained and certified through KultureCity's sensory inclusive program. Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise. With our KultureCity certification, the Dacotah Bank Center is now more prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible when attending an event.
Learn more about ADA and accessibility services.
L
LOST & FOUND
During an event, you may inquire about lost or found items at our Active Heating Box Office in the main lobby. For inquiries following an event, please call our Ticket Office at 605-692-7539 during normal administrative hours.
Lost & Found is open during administrative hours only. Items lost at prior events are held in a locked storage area for thirty (30) days and are then either disposed of or donated to an appropriate charitable organization.
The Dacotah Bank Center cannot be held responsible for lost or damaged items including but not limited to any unattended property or equipment.
Learn more about safety and security.
LOST, STOLEN OR DESTROYED TICKETS
Any lost or stolen ticket that was purchased online at Ticketmaster.com can be reprinted at our Active Heating Box Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.
If you believe your ticket has been stolen, please contact our Ticket Office directly at 605-692-7539. We can replace your ticket with a new bar code and block the previous ones.
Learn more about ticket information.
M
METAL DETECTION
At most major events, guests will be required to go through walk-through metal detectors or be subject to metal detection via wanding. To accommodate the additional time needed for these security procedures, guests are encouraged to arrive early to allow extra time and to travel light, as you may be subject to search.
Learn more about safety and security.
MOBILE TICKETS
Mobile tickets generate codes that you pull up on your phone and take directly to the ticket scanners. If you selected mobile tickets through Ticketmaster, load the codes on your phone prior to arriving at the Dacotah Bank Center to make sure you can access your ticket on your phone as large crowds can impact WiFi access. Codes are valid for entry ONLY when presented on your mobile device. They are not valid printed on paper.
Learn more about ticket information.
N
NOISEMAKERS
For the comfort of all our guests and to maintain the integrity of events, guests at the Dacotah Bank Center are not permitted to bring in any type of noisemaker or musical instrument. This includes air horns, cow bells and any type of whistle. SEE PROHIBITED ITEMS.
Learn more about safety and security.
O
ONLINE TICKET PURCHASE
There are several options for delivery when purchasing tickets online through Ticketmaster.com. These options may vary by event. Options include:
- Mobile: Your tickets are automatically uploaded to the Ticketmaster mobile app. Login to the Ticketmaster mobile app on your phone to see your tickets. Prior to arriving at the Dacotah Bank Center, load your tickets on your phone to make sure you can access your ticket.
- Print-at-Home: Ticketmaster will email you an electronic version of your ticket that you can print at home.
- UPS: Choose a 2-day, 3-day, or Saturday delivery (US only).
- US Mail: Ticketmaster will print your physical tickets and ship them to the address you provide. Please note that this option will include an additional delivery fee and takes 10-14 days.
- Will Call: Pick up your tickets at the Active Heating Box Office. You will be asked to present the card used to purchase tickets as well as a valid photo ID.
Learn more about ticket information.
P
PARKING
The Dacotah Bank Center parking lot is located on the South side of the facility. Handicap parking for guests with disabilities is available in our main lot. The main entrance is located directly across from the parking lot, with an access drive in-between.
On event days, attendees are strongly encouraged to arrive early. Additional parking is usually available and recommended in the immediate area. Please be aware when many guests are expected in the vicinity of the Dacotah Bank Center there will be a high volume of pedestrian traffic crossing streets leading to the facility. Please use caution.
Parking is always free of charge.
Visit our Directions & Parking page for more information.
POLICE & SECURITY
At most major events, for the safety and convenience of all Dacotah Bank Center guests, police and/or security personnel are stationed throughout the facility. In the event of an emergency, guests should notify the nearest event service team member or security personnel.
Learn more about safety and security.
PRESALES
Presales are often offered through an artist, sponsor group, venue, and/or media group to allow subscribers to purchase tickets before the general onsale. To sign up for an artist fan club, visit the artist website for instructions.
Presales give you the opportunity to purchase tickets before the general public; they do not necessarily guarantee the best seats available.
Sign up to be a Dacotah Bank Center Cyber Club Member and receive all the latest news and alerts regarding presales, on sales, discounts and special offers!
SUBSCRIBE NOW > Learn more about ticket information.
PRINT-AT-HOME TICKETS
If you selected print-at-home tickets through Ticketmaster, make sure your printed version is good quality. Confirm the barcode is legible. Place your tickets in a safe location until the day of the show. Bring your print-at-home tickets to the event and present them to be scanned.
Learn more about ticket information.
PROHIBITED ITEMS
For the safety of our patrons, artists, and employees, the following items have been deemed prohibited by the Dacotah Bank Center administrative team and are not allowed in at any time. Any patron in possession of a prohibited item may be asked to surrender the item or return the item to your vehicle. In the event you choose to leave the Dacotah Bank Center and not return, refunds will not be given.
- ALCOHOL, DRUGS, ILLEGAL SUBSTANCES OR ANY PARAPHERNALIA ASSOCIATED WITH DRUG USE
- BAGS EXCEEDING 12" X 12"; OVERSIZED BACKPACKS
- BICYCLES, SCOOTERS OR SEGWAYS
- BOTTLES, CANS, COOLERS OR OTHER SIMILAR CONTAINERS
- FIREWORKS OR PYRO OF ANY KIND; AEROSOL CANS; SILLY STRING
- INFLATABLE ITEMS SUCH AS BEACH BALLS
- LASER PENS/POINTERS, GLOW STICKS OR CANDLES
- NOISE-MAKING DEVICES SUCH AS WHISTLES, HORNS, INSTRUMENTS OR BELLS
- OUTSIDE FOOD OR BEVERAGES (INCLUDING ALCOHOL)
- PETS (SERVICE DOGS EXEMPT)
- PROFESSIONAL CAMERAS OF ANY TYPE; GOPRO CAMERAS, IPODS, IPADS, TRIPODS OR MONOPODS; SELFIE STICKS; DRONES
- SIGNS, BANNERS, FLAGS OR UMBRELLAS
- VIDEO/AUDIO RECORDING EQUIPMENT OF ANY TYPE
- WALLET CHAINS OR SHARP SPIKED JEWELRY
- WEAPONS OF ANY KIND INCLUDING HANDCUFFS, UTILITY KNIVES, MACE AND PERSONAL SECURITY PEPPER SPRAY
Learn more about safety and security.
PROTESTS & PETITIONERS POLICIES
The staff at the Dacotah Bank Center is committed to creating a safe, comfortable and enjoyable experience. For individuals or groups wanting to distribute literature, gather petitions, host informational protests, and/or host demonstrations, the following are the policies of the Dacotah Bank Center:
- If an individual or group wishes to distribute literature to guests, gather petitions, conduct an informational protest and/or host a demonstration at the Dacotah Bank Center, the individual or group must inform the administrative team directly at 605-692-7539 at least 72 hours in advance of the event.
- The use of physical structures must be approved by the Dacotah Bank Center administrative team and shall not interfere with ingress or egress or cause harm or damage to the facility or grounds.
- An individual or group will be allowed to make their views known on the Dacotah Bank Center grounds, so long as their statement of those views does not interfere with ingress or egress. The distribution of literature, petition-gathering, informational protest and/or demonstration will occur in an exterior area designated by the Dacotah Bank Center administrative team and will not be closer than 100 feet from any facility entrance.
- During the distribution of literature, petition-gathering, protest and/or demonstration, the activity must be monitored by an individual or group. All undistributed literature, signs, placards, etc. must be disposed of in an appropriate manner.
- An Individual or group found distributing literature or any unauthorized marketing will be asked to collect all distributed materials and leave the grounds or facility; the individual or group may be subject to charges for clean-up costs and maintenance for any additional materials found.
- Distribution of literature, petition-gathering, informational protests and/or demonstrations are not permitted inside a leased area or building. These spaces are under contract with the client and therefore are no longer considered public spaces.
- Any type of literature, sign, placard, etc. will not imply that it is a publication of nor that it is endorsed or sanctioned by the City of Brookings, the Dacotah Bank Center or OVG360. The literature and protest/demonstration materials will not utilize any pictures, materials or other items in violation of any copyright, trademark or trade name of the City of Brookings, the Dacotah Bank Center or OVG360.
- The sale of or distribution of goods or services on Dacotah Bank Center grounds, including parking lots, without consent is prohibited.
The Dacotah Bank Center reserves the right to expel from the Dacotah Bank Center grounds and facility any individual or group who violates these rules. Any questions can be directed to the Dacotah Bank Center administrative team at 605-692-7539.
Learn more about safety and security.
R
RE-ENTRY
At Dacotah Bank Center ticketed events, once a guest exits the Dacotah Bank Center, re-entry is strictly prohibited. For certain situations such as medical needs, re-entry can be approved by a Dacotah Bank Center security employee.
Learn more about safety and security.
RESELLING A TICKET / SCALPING
The resale of event tickets on the grounds of the Dacotah Bank Center is strictly prohibited. To avoid problems with counterfeit, stolen tickets, or inflated prices, please purchase your tickets at authorized locations. The only authorized ticket sales locations for the Dacotah Bank
Center are:
- Active Heating Box Office - located in our main lobby at the Dacotah Bank Center
- Online at Ticketmaster.com - locate the event and select "See Tickets"
Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.
Learn more about ticket information.
RESTROOMS
All restrooms are equipped with accessible toilet stall facilities.
S
SCAMMERS & TICKET FRAUD
The only authorized ticket sales locations for the Dacotah Bank Center are:
- Active Heating Box Office - located in our main lobby at the Dacotah Bank Center
- Online at Ticketmaster.com - locate the event and select "See Tickets"
Avoid unintentionally buying tickets from ticket resellers (i.e. sources who resell tickets at many times the face value). Here are a few simple BUYER BEWARE tips:
- If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (www.swiftelcenter.com) redirects to Ticketmaster.com when you click the "Buy Tickets" link.
- Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.
- If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.
Customers with invalid tickets are welcome to purchase valid tickets at the Active Heating Office. Seating location and price based upon availability.
Learn more about ticket information.
SECONDARY TICKET MARKET
The only authorized ticket sales locations for the Dacotah Bank Center are:
- Active Heating Box Office - located in our main lobby at the Dacotah Bank Center
- Online at Ticketmaster.com - locate the event and select "See Tickets"
The Dacotah Bank Center uses bar code scanning for ticket admissions. As a result, patrons should be careful when purchasing tickets and should always purchase tickets either in person at the Active Heating Office or online at Ticketmaster.com.
All other purchasing sites and sources are not supported by the Dacotah Bank Center nor are guaranteed to have valid tickets.
Learn more about ticket information.
SENSORY INCLUSIVE
Staff at the Dacotah Bank Center are trained to recognize guests with sensory needs and how to handle a sensory overload situation. Sensory bags – equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads – are available at the Active Heating Office for guests who may feel overwhelmed by the environment.
Staff are trained and certified through KultureCity's sensory inclusive program. Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise. With our KultureCity certification, the Dacotah Bank Center is now more prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible when attending an event.
Learn more about KultureCity.
SERVICE ANIMALS
Trained guide dogs or service animals are permitted in the Dacotah Bank Center. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.
Learn more about ADA and accessibility services.
SMOKING POLICY
The Dacotah Bank Center does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
Learn more about safety and security.
SOLD OUT EVENTS
To find out if an event is sold out, please contact our Active Heating Box Office directly at 605-692-7539.
If a show is not sold out, tickets are available for purchase before and during events. In most situations, the Dacotah Bank Center's Active Heating Box Office will close approximately 3/4 of the way through a show.
Learn more about ticket information.
SOLICITATION / LOITERING
Guests should be aware that the distribution of banners, business cards, booklets, commercial advertising, flyers, notices, posters, pamphlets, stickers, t-shirts and/or printed materials is prohibited at the Dacotah Bank Center. Any guest who persists in solicitation while on the Dacotah Bank Center property will be subject to ejection.
Learn more about safety and security.
T
TEMPORARY DISABILITIES
If you have a temporary disability/injury and you have already purchased tickets to an event, contact our administrative team. We will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row and seat information available. Please ensure you are contacting our administrative team at least 72 hours prior to the start of the event.
Contact(605) 692-7539
swiftelcenter@swiftelcenter.com
Learn more about ADA and accessibility services.
TEXT VERIFICATION
For added security, Ticketmaster may ask for your phone number. Ticketmaster will text you a code to enter when purchasing tickets. This ensures that you are a real person and are not a bot trying to buy tickets.
Learn more about ticket information.
TICKET LIMITS
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster, the Dacotah Bank Center and/or the event promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, other information.
Learn more about ticket information.
TICKETMASTER
Ticketmaster is the only official ticketing company associated with the Dacotah Bank Center. If you aren’t purchasing tickets in person at the Active Heating Box Office or online at Ticketmaster.com, we cannot guarantee that your tickets will be legitimate. We strongly caution all buyers to be careful.
Learn more about ticket information.
TICKETMASTER FAN SUPPORT
Fan Support HoursMonday-Friday: 9a.m.—9p.m. CST
Saturday: 9a.m.—8p.m. CST
Sunday: 9a.m.—6p.m. CST
Accessible Tickets1-800-877-7575
Email Ticketmasterhttps://www.ticketmaster.com/h/contact-form.htmlLive ChatSign into your Ticketmaster account. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7.
TDD (Telecommunications Device for the Deaf)Type your request or question using this option.
800-943-4327
Fan Support HoursMonday-Friday: 9a.m.—9p.m. CST
Saturday: 9a.m.—8p.m. CST
Sunday: 9a.m.—6p.m. CST
Accessible Tickets1-800-877-7575
Email Ticketmasterhttps://www.ticketmaster.com/h/contact-form.htmlLive ChatSign into your Ticketmaster account. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7.
TDD (Telecommunications Device for the Deaf)Type your request or question using this option.
800-943-4327
TICKET INFORMATION
Our Active Heating Box Office personnel will have a proper understanding of our facility to provide adequate information to guests with questions about seating areas. Accessible seating will be clearly mapped on our seating charts.
Learn more about ticket information.
TICKET OFFICE
Tickets will be available for purchase at the Active Heating Box Office on the first day of ticket sales unless otherwise noted.
The Ticket Office is located in our main lobby at the Dacotah Bank Center and can be accessed directly through our main lobby doors. Parking is available directly in front of our facility while purchasing tickets.
Only tickets for events hosted at the Dacotah Bank Center will be available for sale at the Active Heating Box Office
Learn more about ticket information.
TOBACCO
The Dacotah Bank Center does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
Learn more about safety and security.
U
V
VIDEO RECORDING
At the request of the artists and management, cameras – specifically cameras with professional/detachable lenses and flash – are not permitted. The Dacotah Bank Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during events. SEE PROHIBITED ITEMS.
Learn more about safety and security.
W
WATER FOUNTAINS
Public water fountains are located throughout the Dacotah Bank Center.
WHEELCHAIRS
The Dacotah Bank Center offers wheelchair assistance for all events on property. Please let our event services team know if you need assistance. Please be aware that our staff will not remain with you during the event. The Dacotah Bank Center has a limited number of wheelchairs and guests will not be allowed to remain in the wheelchair for the event’s duration. Wheelchairs are on a first come first serve basis.
Learn more about ADA and accessibility services.
WI-FI
The Dacotah Bank Center offers free public Wi-Fi for guests.
WILL CALL
Will Call is located in the main lobby of the Dacotah Bank Center. Will Call opens at 12:00pm on the day of the scheduled event and will generally remain open throughout the event.
If you are picking up Will Call tickets, you must go through main entrance.
To pick up your tickets, you are required to present:
- Valid state or government issued photo ID such as a driver's license or passport.
- Credit card used to purchase the tickets.
- Confirmation number.
Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the Ticketmaster transaction. No person will be given tickets designated for another person without prior authorization. Name changes will not be accepted via the telephone and information regarding Will Call tickets will not be given out over the phone.
Learn more about ticket information.