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A to Z Guide




Our team at the Swiftel Center is committed to providing excellent service for our guests. That means answering your questions even before you step foot through our doors. The A to Z Guide contains answers to questions our guests are asking.

Ask and we shall answer.


A

ACCEPTED METHODS OF PAYMENT


ADA / ACCESSIBLE SEATING


ADDITIONAL FEES


ALCOHOL


ASSISTIVE LISTENING DEVICES (ALD)


ATMS


AUTOMATIC DOORS

B

BABY CHANGING STATIONS


BAG SEARCHES


BAG SIZE


BEACH BALLS & OTHER INFLATABLE ITEMS


BICYCLES


BOTTLES OR CANS


BREASTFEEDING-FRIENDLY BUSINESS


BUYER BEWARE

C

CAMERAS


CANCELLED OR POSTPONED EVENTS


CHILDREN'S TICKETS


COMPANION SEATS


CONCESSIONS


COOLERS & HARD-SIDED CONTAINERS


CREDIT CARDS


CUSTOMER SERVICE

D

DIRECTIONS


DONATIONS


DOOR OPENING TIME


DRONES


DROP-OFF AND PICK-UP

E

ELEVATOR


EMERGENCY EVACUATION PROCEDURES


EMPLOYEE RECOGNITION


EMPLOYMENT

F

FACILITY MANAGEMENT


FIRE ALARMS

G

GROUP SALES


GUEST SERVICES

H


HOURS OF OPERATION


HOUSEKEEPING

I

INTERPRETERS


INFLATED PRICES

K

KULTURECITY

L

LOST & FOUND


LOST, STOLEN OR DESTROYED TICKETS


LOST CHILDREN & PERSONS

M

METAL DETECTION


MOBILE TICKETS


MOTHER'S ROOM

N

NOISEMAKERS


NURSING MOTHERS

O

ONLINE TICKET PURCHASE


OUTSIDE FOOD & BEVERAGE

P

PARKING


POLICE & SECURITY


PRE-SALES


PRINT-AT-HOME TICKETS


PROHIBITED ITEMS


PROTESTS & PETITIONERS POLICIES


PROTECT YOUR TICKET


PUBLIC ADDRESS ANNOUNCEMENTS

R

RAILINGS


RE-ENTRY


REFUNDS OR EXCHANGES


RESELLING A TICKET / SCALPING


RESTROOMS

S

SCAMMERS & TICKET FRAUD


SECONDARY TICKET MARKET


SEE SOMETHING, SAY SOMETHING


SELFIE STICKS


SENSORY INCLUSIVE


SERVICE ANIMALS


SMOKING POLICY



SOLD OUT EVENTS


SOLICITATION / LOITERING

T

TEMPORARY DISABILITIES


TEXT VERIFICATION


TICKET LIMITS


TICKETMASTER


TICKETMASTER FAN SUPPORT


TICKET INFORMATION


TICKET OFFICE



TOBACCO

U

UPCOMING EVENTS

V

VIDEO RECORDING

W

WATER FOUNTAINS


WEAPONS & FIREARMS


WHEELCHAIRS


WI-FI


WILL CALL




Don't See Your Question?

Our team is happy to help! Contact our administrative team at 605-692-7539 or via email swiftelcenter@swiftelcenter.com.




ABOUT THE SWIFTEL CENTER

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